Returns & refunds

As a consumer in the European Union you may withdraw from your purchase within 14 days of receiving it, without giving a reason. We voluntarily extend this to 30 days for unopened products.

1. Email info@alfabeto-frutado.com with your order number and the items.
2. We reply within one business day with the return address and instructions.
3. Pack the products in their original, undamaged packaging.
4. Send the parcel with a tracked service and keep the receipt.
5. We confirm receipt and start the refund.

Products must be unused, unopened and with the original seal intact. Opened supplements and cosmetics cannot be resold and are therefore excluded, unless the item is defective or was sent in error.

Return postage is paid by the customer for a change of mind. If the product is defective, damaged in transit or incorrect, we cover the return cost in full.

Refunds are issued to the original payment method within 14 days of the return arriving. Depending on your bank, the amount can take a further 3–5 business days to appear.

We do not process direct exchanges. Return the unwanted item for a refund and place a new order for the product you prefer — this is faster in practice.