Order tracking

As soon as your parcel is handed to the carrier we send a dispatch email containing the tracking number and a direct link. If you cannot find it, check your spam folder, then write to info@alfabeto-frutado.com with your order number.

• Confirmed — payment received, order queued for packing.
• Packed — your items are prepared and labelled.
• Shipped — the carrier has collected the parcel, tracking is live.
• Out for delivery — the courier will attempt delivery today.
• Delivered — the parcel has been handed over or left at a pickup point.

Carriers sometimes scan a parcel only at the next hub. If nothing changes for three business days, contact us: we open an investigation and keep you updated until the parcel is located.

The courier normally makes a second attempt or leaves the parcel at a nearby pickup point, where it waits 7 days. After that it returns to us and we contact you to arrange a new shipment or a refund.

Tell us immediately. Before dispatch we can correct the address free of charge; after dispatch a redirection depends on the carrier and may involve a fee.