Privacy policy

Alfabeto Frutado Unipessoal LDA, established in Lisbon, Portugal, is the data controller for personal data processed through this website. You can reach our privacy contact at info@alfabeto-frutado.com.

• Identification and contact data: name, email, phone, delivery address.
• Order data: products purchased, amounts, invoices, delivery status.
• Communication data: messages sent through our contact form or by email.
• Technical data: IP address, browser type, device and pages visited, collected through strictly necessary and analytics cookies.

• To perform the sales contract: processing, shipping and invoicing orders.
• To comply with legal obligations, including tax and accounting rules.
• To pursue our legitimate interests: fraud prevention, customer support and improving the store.
• With your consent: newsletters and marketing communications.

We share data only with processors that help us operate: payment providers, logistics and courier partners, email and hosting services. They act on our instructions and may not use your data for their own purposes. We never sell personal data.

Order and invoicing data is kept for the legal retention period applicable in Portugal. Contact messages are kept for up to 24 months. Newsletter data is kept until you unsubscribe.

Under the GDPR you may request access, rectification, erasure, restriction, portability, or object to processing, and withdraw consent at any time. Write to info@alfabeto-frutado.com and we will respond within 30 days. You also have the right to lodge a complaint with the Portuguese supervisory authority (CNPD).

We use strictly necessary cookies to keep your cart and session working, and optional analytics cookies to understand how the store is used. You can block or delete cookies in your browser settings; essential features may then stop working.