Shipping & returns

Orders placed before 14:00 CET on a business day are prepared the same day. Everything else leaves our warehouse the next business day. You receive a tracking link by email as soon as the parcel is handed to the carrier.

• Portugal and Spain: 1–3 business days.
• Rest of the European Union: 2–5 business days.
• Standard shipping: 4,90 €.
• Free shipping on every order of 50 € or more.

Every shipment is tracked door to door. If the tracking has not moved for three business days, contact us and we will open an investigation with the carrier and keep you informed until it is resolved.

You may return any unopened product within 30 days of delivery. Write to info@alfabeto-frutado.com with your order number and the items you wish to return; we send you the return instructions within one business day.

For health and hygiene reasons, supplements and cosmetics whose seal has been broken cannot be returned unless the product is defective or was delivered incorrectly.

Once the return arrives and passes inspection, we refund the full product amount to the original payment method within 14 days. Original shipping costs are refunded when the return is due to a defect or an error on our side.

Send us a photo of the parcel and product within 48 hours of delivery. We arrange a free replacement or a full refund — your choice — without asking you to pay return postage.