Delivery & claims

Orders are picked, checked and packed to the agreed specification — retail units, cartons or full pallets. Export packaging, mixed pallets and relabelling are available on request and quoted with the order.

Stocked goods are usually dispatched within a few business days of order confirmation. Transit time depends on destination and transport mode; road deliveries within the EU normally arrive within 2–7 business days.

We work with EXW, FCA and DAP. The applicable Incoterm, the transfer of risk and the party responsible for duties and taxes are stated in every quotation and order confirmation.

Please check quantities and packaging condition at delivery and note any visible damage on the carrier's delivery document before signing. This is required to support a transport claim.

Report shortages, damage or incorrect items to info@alfabeto-frutado.com within 7 calendar days of delivery, with the order reference and photographs. Confirmed claims are settled by replacement, credit note or refund.

As a business-to-business supplier we do not accept returns of correctly supplied goods. Exceptions are agreed in writing in advance; goods must be unopened, in original packaging and within shelf life.